Yes. You’ll receive an email with your order ID after checkout.

We fulfil from our partner warehouse in China. After dispatch, most customers receive orders in about 7–15 business days via international courier (often DHL or similar). Peak seasons can add 1–2 weeks. Customs clearance is excluded from these estimates. Tracking usually updates within a few business days of handover to the carrier.

Yes for US / UK / EU and similar destinations we serve. Historical China outbound freight (~US$35) is baked into the product price — you should not see a separate shipping charge for those zones at checkout.

We’ll email tracking when the order ships. If you have no tracking after 7 business days of ordering, email support@opeau.com with your order number.

We ship to the US, UK, EU and similar plug/shipping markets. Choose the matching plug (US / EU / UK) at checkout. If your country isn’t listed at checkout, contact support before ordering.

Melanin in the hair absorbs pulsed light energy, which converts to heat at the follicle. Over multiple sessions, many people see finer, reduced regrowth. Opeau Rose is IPL, not a clinic laser.

Most people describe a warm sensation. Ice cooling is designed to feel more comfortable than uncooled IPL, but comfort varies — always start on energy level 1.

Many people with sensitive skin use ice-cool IPL successfully by starting low. Do a skin sensitivity test as described in Manual V6. Stop if you have adverse reactions and contact support / a clinician as needed.

Many users notice reduced growth after several sessions, with clearer change after a full initial course (often around 7–9 treatments depending on area and schedule). Individual results vary. Maintenance every 1–3 months is typical.

We describe results as permanent hair reduction. It may take multiple treatments; genetics, colour, and consistency matter. Hair that returns is often lighter and finer. Maintenance sessions help keep results.

Shaving leaves the root in place so light can target the follicle. Do not wax, tweeze, epilate, or thread during the treatment course.

Yes — same suitability rules. Best on light–medium skin with pigmented hair (natural blonde to dark brown/black).

Best on light–medium skin with natural blonde to dark brown/black hair. Not effective on white, grey, red, or very light blonde hair. Not for very dark skin.

Do not use if you are pregnant or breastfeeding. Hormonal changes can increase skin sensitivity risk — this matches the user manual.

No. Do not use on tanned or sunburnt skin. Wait until the tan has faded (often several weeks).

Do not use over tattoos or moles / dark spots — pigment can absorb too much energy.

No — IPL is not suitable if you have epilepsy or light-triggered seizures.

Up to 500,000 flashes — enough for years of home use depending on treatment area and frequency. No refill cartridges.

90 days from delivery, with conditions (including completing sessions and dated photos). See the Returns & Refunds page. Customer pays return shipping.