Returns, refunds & warranty

90-day money-back guarantee

We’re confident many customers will see reduced, finer regrowth when they follow the schedule — but genetics and consistency matter, so results vary. The 90-day window starts when you receive the product.

How to claim

Use the handset for at least 60 days from delivery, and no more than 90 days.
Complete at least 6 treatment sessions.
Take a photo of each treated area before each session — photos must have valid date/time stamps.
If you see no noticeable hair reduction, email support@opeau.com with your order number and the 6 photos within 90 days of delivery.
We aim to process complete requests within 2 business days.
If approved, return the product with original contents/packaging as directed.
On receipt, we refund the purchase price. You pay return shipping (not refunded). Use a trackable method.

Claims that don’t meet these criteria, or use that doesn’t follow the user manual, may be declined. A full refund voids the remaining warranty. We may reject a refund if supporting evidence is not reasonably satisfactory.

1-year international warranty

For manufacturing defects within 12 months of your order date:

Record a clear video of the defect.
Email support@opeau.com with a short description, order number, and video.
We aim to process within 2 business days.
If approved, return the unit as directed. You pay return shipping; we cover outbound shipping of the replacement.

Warranty excludes misuse, improper storage, unauthorised repairs, change of mind, and use contrary to the manual. Per Manual V6, lamp life coverage expects >30% flashes remaining.

Returns ship back to our China fulfilment path unless we give a different address — return postage can be significant; please follow approval instructions before posting.